During my short stay in Dubai (UAE) I encountered an array of government services, and came across some sophisticated citizen’s support, which in my opinion surpass the quality level of public services in the UK or other advanced countries. It was a happy surprise every time and a WOW response. It is an indication of an excellence program being implemented in a serious manner. A quantum leap has been in the making in this small spot in the region, and I thought the Dubai phenomenon was limited to the real estate industry!
I have been staying in Dubai for over eight months. My children live and work in Dubai. I am a senior business researcher and consultant by profession and therefore I am very inquisitive by nature. I am one of the few people in Dubai who perform regularly long exploratory walks outdoors including walks in the sand. The weather was great this year so far, unusually mild with many rainy days even. Altogether it was an ideal setting for discoveries.
I am presenting various real stories of my encounters with Dubai government services. All the stories being told have taken place in 2013 in Dubai, except for one that occurred in December 2012.
Municipality of Dubai and Jafza (DMCC, JLT) / Complaint About Noise Pollution: I live in JLT (Jumeira Lakes Towers) in Dubai. This is a very quiet residential and commercial area including tens of high rise towers overlooking numerous lakes. Suddenly one day early this year I awoke to the big noise of some machine. After a few days of bearing the noise I decided to go out and pinpoint the source of the noise pollution. It turned out to be a power generator being used for the renovation of a ground floor shop in the tower opposite to mine. Upon enquiry dewaqq with the workshop supervisor I understood that the tower management is not providing an electrical power-line to the workshop, and therefore they had to use the noisy power generator, even Fridays. The supervisor mentioned works would last for a couple of months. I expressed the objection due to the loud noise caused, and which is amplified by the reflections of sound by the adjacent building towers.
After raising the issue with the management of my tower I was told I should complain with the Municipality of Dubai. I tracked the website of the municipality and telephone and internet complaint procedure, and made a telephone as well as an email complaint. I did not go to the municipality. I received after a very short while a complaint number and telephone contact number and the message was sent as SMS to my mobile. I then spoke on the phone after quoting my complaint number, and the other end was taking notes of the details of my complaint again. The feedback after my telephone complaint was very prompt; I received an SMS stating that my complaint case was closed! I expected some action must have been taken. I contacted the municipality by phone and was told that for such matters in JLT it is not the jurisdiction of the municipality of Dubai but of Jafza, and I was provided info as how to locate Jafza. I had never heard of Jafza before!
I contacted Jafza by phone and I was given an email number and contact. So I sent my complaint by email. I received a prompt response from Jafza (DMCC, based in Almas Tower) stating they will send inspectors to the workshop. Then within a week I received a statement saying inspectors spoke to the workshop and to the management of the tower, and indicated they will try and convince the management of the tower to extend a power line to the workshop, and they asked the workshop to reduce the noise and to be restricted to a few hours in the day and only working days, this until a DEWA line is obtained by the workshop. The noise was slightly reduced, but a few months have gone by since my initial complaint and the workshop was still using the noisy power generator! I complained again a couple of times at DMCC by telephone and email but did not receive any feedback. More or less I got the understanding this is as far as we go. Then I complained again one day with the security personnel when the workshop was using the noisy generator after midnight! Eventually, the noisy generator was replaced with a larger but very quiet one.